Frequently Asked Questions
Everything you need to know about your Rainier Watch order.
What is the typical shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping within the US typically takes 3-7 business days, while international shipping can take 2-3 weeks depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed apparel. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
How should I care for my Rainier Watch apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on the graphic designs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees or import duties incurred upon delivery.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.